Go to... Overview Primary Care Secondary Care Social Care Mental Health Higher Education

Why Refero

Refero believes that true digital care should bring physical and mental benefits to the patient, and professional gains to the clinician, in line with the NHSX objectives of bringing the benefits of modern technology to every patient and clinician.

The NHSX focus on ensuring that NHS systems can talk to each other across health and social care, and improving clinical care with human-centric tech will see patients with Long Term Conditions such as diabetes, cystic fibrosis, ME and arthritis being empowered with easier, less debilitating access to care. Refero is answering this challenge.

Our objective is to give secondary care staff, particularly those treating LTC patients, more time with people in need of their help. Refero creates channels of communication between clinician and patient that we are all familiar with, like video calling and instant messaging, and makes them NHS applicable, safe and easy to use.

Refero in Secondary Care

Our secondary care support:

  • Gives every patient free, fast access to medical support at a time, and in a place that suits them

  • Is eliminating Did Not Attend appointments in clinics – our results are showing a rate of £23k per clinical worker, per annum, can be saved

  • Reduces travel time for both clinician and patient, and the upheaval of attending specialist clinics in person which may be hours away

  • Doesn’t destabilise NHS legacy systems, but integrates into EPR/PAS with light-touch interoperability

  • Benefits home-bound and those of limited mobility, echoing the social technology we all use to keep in touch and build support systems around us

  • Is transforming MDT meetings with appropriate, reliable tech, replacing legacy systems and ensuring better communication between acute care teams

  • Enables the families and support networks of patients of conditions such as strokes and cancer to receive sensitive real-time support at any point in the care pathway, particularly end-of-life

Refero - Video and telephone consultations

Video and telephone

Refero - Safe Messaging System

Safe messaging

Refero - Intuitive AI Assitance

Intuitive AI

Refero - Self help and sympton checkers

Self help &
symptoms checkers


Refero - Video and telephone consultation technology

Video and telephone consultation technology

An NHS approved, more secure, more reliable Skype alternative. GPs use it to talk to patients, other care professionals, and each other.

Refero Messaging Function

Messaging function

We provide a messaging function that can also be used between patients, clinicians and practices – an NHS approved, safer alternative to consumer technology like WhatsApp.

Refero - Self-help sections

Self-help sections

We can create self-help sections for GP practices online, where patients can access symptoms checkers and signposting towards what sort of appointment they need, before they use our booking system.

Refero AI Technology

AI technology

Managing all of a GP practice’s inbound enquiries using gentle, intuitive machine learning (AI) tools, an alternative to call centre style queuing systems and answer machines.

Speak to our team about Refero

Find out more about how we are creating new and effective channels of communication between clinicians and patients.

Click Here

Need help finding funding?

At Refero we believe everyone should have access to the help they need.

Please contact us if securing funding is a particular concern, we are here to help.

Contact Us

Refero in Primary Care

Primary Care

Refero’s Primary care solutions support the NHS long term plan to bring patients and professionals…

Find out more

Refero in Secondary Care

Secondary Care

Refero believes that true digital care should bring physical and mental benefits to the patient and…

Find out more

Refero in Social Care

Social Care

The NHS long-term plan cannot be delivered without local authority social care and public health…

Find out more

Refero in Mental Health

Mental Health

The NHS long-term plan commits to putting mental health care on level footing with physical health…

Find out more

Refero in Higher Education

Higher Education

The NHS long-term plan centres around a shift toward shared responsibility for health, with a…

Find out more

Contact Our Team

Email us here