Secondary Care

Refero believes that true digital care should bring physical and mental benefits to the patient, and professional gains to the clinician, in line with the NHSX objectives of bringing the benefits of modern technology to every patient and clinician.

The NHSX focus on ensuring that NHS systems can talk to each other across health and social care, and improving clinical care with human-centric tech will see patients with Long Term Conditions such as diabetes, cystic fibrosis, ME and arthritis being empowered with easier, less debilitating access to care. Refero is answering this challenge.

Our objective is to give secondary care staff, particularly those treating LTC patients, more time with people in need of their help. Refero creates channels of communication between clinician and patient that we are all familiar with, like video calling and instant messaging, and makes them NHS applicable, safe and easy to use.

An NHS approved, more secure, more reliable Skype alternative. GPs use it to talk to patients, other care professionals, and each other.

We provide a messaging function that can also be used between patients, clinicians and practices – an NHS approved, safer alternative to consumer technology like WhatsApp.

We can create self-help sections for GP practices online, where patients can access symptoms checkers and signposting towards what sort of appointment they need, before they use our booking system.

Managing all of a GP practice’s inbound enquiries using gentle, intuitive machine learning (AI) tools, an alternative to call centre style queuing systems and answer machines.