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Why Refero

The NHS long-term plan commits to putting mental health care on level footing with physical health services.

Since it was introduced in 2015, the NHS mental health investment standard (MHIS) has met its commitment to increase local funding for mental health (excluding learning disabilities and dementia). NHS England’s mental health five-year forward view is naturally aligned to Refero’s platform of patient and clinician engagement; providing the bridge between someone in need of mental health help, and a person to talk to.

It sets objectives in three areas:

Refero in Mental Health


Better access to talking therapies so more people get support for common disorders


Continued investment in perinatal mental health care parents who need specialist support during and following pregnancy


Working with schools and colleges so that an additional 345,000 children and young people aged 0-25 will be able to access support

Refero in Mental Health

Refero’s mental health care solutions support the NHS long-term plan to bring patients and professionals together and coordinate better care.

Our objective is to give clinicians more time with people in need of their help.

Refero creates channels of communication between doctor and patient that we are all familiar with, like video calling and instant messaging, and makes them NHS applicable, safe and easy to use.

Our mental health support:

  • Gives people suffering from mental health care difficulties choice, independence, and more help getting treatment

  • Allows therapists more time with each patient, regardless of their location

  • Offers an alternative environment to people who need support very quickly, or without face to face meetings

  • Cuts Did Not Attend appointments

  • Creates better opportunities for care and intervention for young people with mental health conditions, and the support network around them

  • Brings NHS health care accessibility into line with the digital expectations of current and future patients

Refero - Video and telephone consultations

Video and telephone

Refero - Safe Messaging System

Safe messaging

Refero - Better care pathway coordination

Easier access to
support networks

Self help &
symptons checkers


Refero - Video and telephone consultation technology

Video and telephone consultation technology

An NHS approved, more secure, more reliable Skype alternative. GPs use it to talk to patients, other care professionals, and each other.

Refero Messaging Function

Messaging function

We provide a messaging function that can also be used between patients, clinicians and practices – an NHS approved, safer alternative to consumer technology like WhatsApp.

Refero - Self-help sections

Self-help sections

We can create self-help sections for mental health care organisations online, where patients can access symptoms checkers and signposting towards what sort of appointment they need, before they use our booking system.

One to many

Our platform of engagement puts the citizen first. We allow real-time communications and collaboration between the right people, with the right information, at their preferred locations, which link to the systems of record. Refero is the glue which binds people together, to deliver better health and care outcomes.

Speak to our team about Refero

Ask our team how our communication platform gives people with mental health care difficulties choice, independence, and more help getting treatment.

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Need help finding funding?

At Refero we believe everyone should have access to the help they need.

Please contact us if securing funding is a particular concern, we are here to help.

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Refero in Primary Care

Primary Care

Refero’s Primary care solutions support the NHS long term plan to bring patients and professionals…

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Refero in Secondary Care

Secondary Care

Refero believes that true digital care should bring physical and mental benefits to the patient and…

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Refero in Social Care

Social Care

The NHS long-term plan cannot be delivered without local authority social care and public health…

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Refero in Mental Health

Mental Health

The NHS long-term plan commits to putting mental health care on level footing with physical health…

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Refero in Higher Education

Higher Education

The NHS long-term plan centres around a shift toward shared responsibility for health, with a…

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